Vueling: You Don't Even Get What You Pay For

After waking up at 9AM to catch our 1PM flight, we encountered another difficulty at the airport.

Even though Elisa explicitly told the woman at Vueling that she, Neftalie, and I wanted to change our flights to the 28th, Elisa was left off of the flight change. We spent an hour or so walking back and forth through ticket counters, trying to get someone, anyone to help Elisa. Every Vueling employee shrugged and said they couldn't do anything, and blatantly lied about their "absent" supervisor. After another Vueling customer charged to the ticket counter and asked us to stop wasting her time, the employee finally called his adviser to "help" Elisa.

I'll go into detail here because Vueling has the worst customer service I have ever experienced. I hope they go bankrupt. Anyway.

First, the employees didn't offer any solution whatsoever. None. He could care less. Second, one of the employees said that "you can't change tickets over the phone," to which Neftalie and I answered by waving our tickets - which we had changed over the phone - in his face. Then, said employee pretended to call his supervisor to help. He picked up the phone on his desk, didn't even wait for a dial tone, and began "speaking" to his supervisor. I couldn't understand a word he said, but even I knew there was no one on the other line. The second employee also lied about his supervisor being gone. When the supervisor finally (and mysteriously, since she was supposed to be gone, right?) appeared, she offered no solution, even when Elisa waved the passenger rights bill in her face.

Our flight called for people to board, so Neftalie and I had to leave Elisa with people who didn't even want to help her in the first place. She had no minutes left on her phone, and no access to a computer. I panicked; how was I supposed to know if she got on a flight? She finally left me a Facebook message a few hours later, writing that she wasn't going to arrive back in Amsterdam until two days later.

Update
Thankfully, Elisa made it home, even though most of Barcelona was rioting. Somehow she made it to the airport, got on her flight, and arrived home to Amsterdam safely. Phew.